Support

CARCELA is a peer to peer platform which is reinventing the way cars change homes. CARCELA replaces the used car salesman and the used car lot with a platform that connects buyers and sellers in a 21st century way. No haggling, no trips to the dealer or costly multiple trips to sellers homes, no expensive surprises – and no commission to the guy with the nice suit. Which means a better price for everyone. If you're selling your car – just give us a few details and we will provide you with an immediate private price. We'll then send an independent certified inspector to inspect your car at your home or workplace, finalize the private price, and – once it's sold we will deliver it to its new home. It couldn't be easier! Plus, you will always get a higher price than Webuyanycar or the dealership. If you're buying a CARCELA-certified car – you get a car that has gone through a thorough 120 point independent check and has a clean history. You get a 10 day test drive - with free drive-away insurance-allowing you to return the vehicle within the 10 days for a full refund- We even deliver for free straight to your door and you always get a better price than auto-trader or the dealership. We'll also take care of the transfer of title and all the paperwork.

CARCELA does not offer a traditional test drive system. Instead, we have created a better buying experience by bringing the car to your front door to test drive. So no pressure, no hassle just take your time and we are sure you will fall in love with your new car. If you don't like it, we take it off your hands at your door after the test drive!

Yes, CARCELA has Customer Advocates standing by to answer any questions you may have. You may reach them by emailing support@carcela.com.

After your purchase, CARCELA will confirm a convenient time with you to deliver your new car, Of-course only after a full mechanical inspection and cosmetic detailing.

You don't, CARCELA handles all paperwork for you.

CARCELA is flexible and so are our payment options. • Credit or Debit Card: We accept every major credit card. • Direct bank transfer: Transfer funds directly from your bank account to CARCELA's bank account. • Cheque: Pay us with a cheque. • Bitcoin: We wouldn't be so 21st century if we didn't offer Bitcoin. • Financing: We provide specialist financing through our finance partners ZUTO, seamlessly through our website. Just click the "Buy Me" or "Finance Me" buttons and apply.

Don't like your new car? Just write to us at returns@Carcela.co.uk within 7 days and we will take care of the rest. No questions asked..

CARCELA is wherever you need us, in your phone, desktop, tablet and hearts. We do however have our offices in the tech city of London and the ever growing tech city of Glasgow where we are continuously striving to reinvent the used car market.

CARCELA is open 24 hours a day so reach out to us at support@carcela.com or speak to us on Live Chat via our Support page.

Of-course, CARCELA will however only accept cars less than 6 years and with no more than 60,000 miles as we are still just warming up our engines.

CARCELA will always sell cars at the private price so no need for buyers to pay for flashy dealership showrooms or expensive salesmen.

Yes CARCELA will clear your car of all liens before selling it.

CARCELA will endeavour to sell every car within 28 days but we are still collecting data on the average "sale time".

CARCELA is totally free.

CARCELA charges a small margin on the transaction value between sellers and buyers, which shows up as a small difference between the price we offer to sellers and the price buyers pay. CARCELA only charges a small margin of between 4.0-9.5% on all vehicles.

The CARCELA experience is completely no-strings attached so of-course you can sell your car at any time whilst its listed on CARCELA. In order to make this as easy as possible for you, CARCELA allows you to cancel your sale at any point - up until the point where the car is actually sold, that is. CARCELA is of course a great alternative to all other expensive options so give us a try for a great experience. If your car does sell through an alternate channel while it’s listed on CARCELA, we ask you to let us know in a timely fashion. We want to pull the listing down so that buyers don't get their hopes up about a car that’s no longer available.

Once your car is sold, its sold. CARCELA will never contact you about your old car (we really mean never). So, you keep the money and CARCELA takes care of the rest. Since CARCELA offers a 10-day test drive with a full money-back guarantee, if a buyer returns the car we will simply take it back and resell it.

Our inspectors are mobile and flexible - they will go almost anywhere, office, workplace and even whilst you are shopping at your local supermarket. We will however need you to verify that you are indeed the owner of the car before the inspection commences and then leave the rest to us or stick around to see why we are so damn good at our jobs

Our inspectors are our good friends ClickMechanic.